Last updated: January 2026
RespondInk operates a survey research marketplace. Researchers pay upfront to fund surveys. Respondents earn money for completing surveys. This policy explains when and how refunds are issued to researchers, and how respondent payouts work.
Unfilled quota
If your survey closes before reaching its response target due to deadline expiry, manual closure, or insufficient matching respondents, you will receive a full refund for the undelivered responses. Refund = (responses needed − approved responses received) × pay per response.
Rejected responses
Responses that fail fraud checks are not charged. You are only charged for approved, verified responses.
Survey cancelled before any responses
If you close your survey before a single response is collected, you receive a full refund of the entire budget.
Refund timeline
Refunds are initiated within 3–5 business days of survey closure. Credit to your original payment method (card/UPI/net banking) typically takes 5–7 additional business days depending on your bank.
No refund on approved responses
Refunds are not issued for responses that have already been approved and credited to respondents. These represent work completed in good faith.
Earned amounts
Payouts for approved survey responses are final and non-reversible. Once a response is approved and credited to your wallet, the amount is yours.
Withdrawal timeline
Withdrawal requests are processed within 24 hours. UPI transfers are typically instant once initiated.
Minimum withdrawal
The minimum withdrawal amount is ₹1. There is no maximum, subject to your available wallet balance.
Failed payouts
If a UPI transfer fails due to an incorrect or inactive UPI ID, the amount is returned to your RespondInk wallet within 24 hours. You can then update your UPI ID and retry.
RespondInk charges a 25% platform fee on all survey budgets. This fee covers fraud detection, audience matching, platform maintenance, and respondent verification. The platform fee is non-refundable on approved responses but is fully refunded on undelivered responses as part of the standard refund calculation.
If you believe a response was incorrectly approved or rejected, you may raise a dispute within 7 days of survey completion by emailing disputes@respondink.com. RespondInk will review the response data (timing, fraud flags, answers) and resolve disputes within 5 business days. RespondInk's decision on disputes is final.
Refunds on surveys are issued automatically when a survey closes with an unfilled quota. You do not need to request them manually. For any other refund queries, email hello@respondink.com with your survey ID and a description of the issue.
For any questions about this policy, email hello@respondink.com or visit our Contact page.
See also: Terms of Service · Privacy Policy